Frequently Asked Questions
How does the Wine Chiller rod work?
Freeze. Store rod in freezer so it's always ready to be used.
Attach. Screw the frozen rod onto the pourer spout until it’s secure.
Insert. Pour a glass first to make room, then slide the rod into the open bottle and press the spout firmly into the neck.
Pour and enjoy. In 20 mins, pour straight through the spout. Your wine is aerated as it flows and stays perfectly chilled from the first glass to the last.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 9 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.